PRIVACY POLICY

Wagadu Solutions LLC
Effective Date: June 1st, 2025

INTRODUCTION

Wagadu Resume website is owned by Wagadu Solutions LLC ("we," "us," "our"), a New York limited liability company located at 1103 Sheridan Ave, Bronx, NY 10456, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we process the information collected through our resume and cover letter writing services and website (wagaduresume.com), and provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using our services or website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

INFORMATION WE COLLECT

2.1 Service-Related Information

When you purchase our resume and cover letter writing services, we collect:

Professional Information:

• Employment history and job descriptions

• Educational background and certifications

• Skills, achievements, and professional accomplishments

• Career objectives and target job information

• References and contact information for previous employers

• Salary history (if provided)

• Professional licenses or certifications

Personal Contact Information:

• Full name and preferred name

• Email address and phone number

• Mailing address

• LinkedIn profile and other professional social media accounts

Payment Information:

• Credit card or payment method details (processed through secure third-party payment processors)

• Billing address

• Payment history and transaction records

2.2 Website Usage Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system, device type)

• IP address and general location information

• Time zone and access times

• Pages viewed and time spent on pages

• Referring websites and search terms

• Cookies and similar tracking technologies data

2.3 Communications

• Email correspondence and chat messages

• Phone call records (if calls are recorded, with your consent)

• Feedback and testimonials you provide

HOW WE USE YOUR INFORMATION

3.1 Service Delivery

• Create, write, and format your resume and cover letter

• Research job market trends relevant to your field

• Communicate with you about your order status and revisions

• Provide customer support and respond to inquiries

• Process payments and maintain transaction records

3.2 Business Operations

• Improve our services and develop new offerings

• Analyze website usage and user experience

• Prevent fraud and ensure security

• Comply with legal obligations

• Send service-related notifications and updates

3.3 Marketing (With Consent)

• Send newsletters and promotional materials (opt-in only)

• Share success stories and testimonials (with explicit permission)

• Conduct market research and surveys

LEGAL BASIS FOR PROCESSING

We process your personal data based on:

• Contract Performance: To fulfill our resume writing service agreement

• Legitimate Interests: To operate our business, improve services, and prevent fraud

• Consent: For marketing communications and testimonials

• Legal Compliance: To meet tax, accounting, and other legal requirements

DATA SHARING AND DISCLOSURE

4.1 We Do NOT Share Your Information With:

• Other job seekers or clients

• Employers or recruiters (unless you specifically request job application assistance)

• Marketing companies or data brokers

• Social media platforms

4.2 Limited Sharing Occurs With:

Service Providers:

• Payment processors (Stripe, PayPal, etc.) for transaction processing

• Email service providers for communication

• Cloud storage providers for secure data storage

• Technical support providers for website maintenance

Legal Requirements:

• Government agencies when required by law

• Law enforcement in response to valid legal requests

• Courts pursuant to subpoenas or court orders

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

DATA RETENTION

5.1 Service Data

• Resume and cover letter content: Retained for 2 years after service completion

• Payment records: Retained for 7 years for tax and accounting purposes

• Communication records: Retained for 3 years for customer service purposes

5.2 Website Data

• Analytics and usage data: Retained for 2 years

• Cookie data: As specified in our cookie settings (typically 1-12 months)

5.3 Account Deletion

You may request deletion of your personal data at any time by contacting info@wagaduresume.com. We will delete your information within 30 days, except where retention is required by law.

DATA SECURITY

We implement industry-standard security measures including:

• SSL encryption for data transmission

• Secure cloud storage with encryption at rest

• Access controls and authentication requirements

• Regular security audits and updates

• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

YOUR RIGHTS

6.1 All Users Have the Right To:

• Access your personal information we hold

• Request correction of inaccurate information

• Request deletion of your information

• Withdraw consent for marketing communications

• File a complaint with supervisory authorities

6.2 Additional Rights for EU/UK Residents (GDPR):

• Right to data portability

• Right to restrict processing

• Right to object to processing

• Rights related to automated decision-making

6.3 Additional Rights for California Residents (CCPA):

• Right to know what personal information is collected

• Right to delete personal information

• Right to opt-out of sale of personal information (we do not sell personal information)

• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at info@wagaduresume.com.

INTERNATIONAL DATA TRANSFERS

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located and our business operates. We ensure appropriate safeguards are in place for such transfers.

COOKIES AND TRACKING

We use cookies and similar technologies to:

• Remember your preferences and settings

• Analyze website traffic and usage patterns

• Provide secure access to our services

• Enable payment processing

You can control cookie settings through your browser, but disabling certain cookies may affect website functionality.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies when visiting other websites.

CHILDREN'S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website

• Sending email notification to registered users

• Displaying a prominent notice on our website

Continued use of our services after changes constitutes acceptance of the updated policy.

CONTACT INFORMATION

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

Wagadu Solutions LLC
1103 Sheridan Ave
Bronx, NY 10456
Email: info@wagaduresume.com
Phone: +1 929-323-7516

For EU residents, our Data Protection Officer can be reached at the same phone number and email.

Last Updated: June 1st, 2025